Cancel a FlexiClient Booking

From time to time it will be necessary to Cancel or Reschedule a booking. To reschedule a Booking immediately see Changing a Booking. However, to Cancel a booking an add to a list to Reschedule later, see Cancel and Reschedule a Booking Later topic below.

Cancelling a Booking

• Login to the Zeaware Service Admin portal
• Click the Bookings tab and select the Schedule that you wish to Cancel the Booking for.
• Using the Date Selector, choose the date for which the Booking has been made.
• Click the Booking to open the Edit Booking pane.
• Click the “...” button at the bottom of the Edit Booking pane to bring up additional options
• Click the Cancel Booking button to cancel the Booking immediately.

Cancel and Reschedule a Booking Later

To Cancel a Booking but keep it on a list so it can be rescheduled later, follow the steps below:

• Login to the Zeaware Service Admin portal
• Click the Bookings tab and select the Schedule that you wish to Cancel the Booking for.
• Using the Date Selector, choose the date for which the Booking has been made.
• Click the Booking to open the Edit Booking pane.
• Click the “...” button at the bottom of the Edit Booking pane to bring up additional options
• Choose “Reschedule Booking”. This will Cancel the Booking but add it to a list of Bookings to add later.

Rescheduling the Booking

To Reschedule the booking:

• Navigate to the Bookings tab.
• Use the Date selector to choose the date for when the Rescheduled Booking will be made.
• Click the Start Time for the Reschedule Booking. This will open the New Booking Selector pane.
• Within the New Booking Selector pane, choose the “Reschedule Booking”. This will show a list of Bookings awaiting Reschedule.
• Select the previously Cancelled Booking that is to be Rescheduled.
• Within the Booking pane, update any details relating to the Rescheduled booking including Date, Time and Services associated with the new Booking.
• Finally, click Update Booking to save the Rescheduled Booking.